Netnod-IX fault and error notification

REPORTING PROCEDURES
Fault and error reporting regarding National Internet Exchange Points of Netnod can be done 7 days a week and 24 hours a day at the following telephone number:

+46 8-641 45 80

Observe that the person answering at the call centre can only register and redirect the report and not solve technical problems online.

If your error notification is reported within normal working hours, 8 am to 5 pm (weekdays), a technician will contact your company or organisation maximum 2 hours after your call, to solve your problem.

If your error notification is reported outside normal working hours, 5 pm to 8 am, a technician will contact your company or organisation at the nearest working day after your call, to solve your problem.

REPORTING INFORMATION
When reporting a fault or an error, please give the following information:

1. Company name or name of organization

2. Name, telephone number and e-mail of the person reporting the problem

3. Telephone number and e-mail to your NOC (Network Operation Center)

4. Short description of the problem

5. What functions or services is failing?

6. Which of our locations is failing; Stockholm, Gothenburg. Malmoe, Sundsvall or Lulea

7. Time when the problem was detected

Observe that before reporting a fault or an error, please check your own equipment.

OTHER QUESTIONS
Other general questions, which is not a report of a fault or an error should be sent to: noc@netnod.se or info@netnod.se